Manage billing details

Administrators can manage and update billing information on behalf of their organization. On the billing page, admins can: 

  • See plan details
  • Preview upcoming invoices
  • Update payment details 
  • Download invoices
  • Review account credits

Invite your IT, Finance, or Accounting team members to Abstract as viewers, then designate them as administrators so they may access, manage, and update billing details...at no extra cost!

Change your plan

If you're on a Notebooks Free, Notebooks Pro, or Branches Pro plan, admins can make changes to your account subscription on the Organization Settings screen.

If you have an Enterprise plan for Abstract Notebooks or Branches, please contact your Customer Success Manager to make adjustments.

Update billing email

If you’d like to keep your Finance or Account teams in the loop about Abstract billing, add a billing email to your Organization. We’ll send all billing-related emails to both this email address and to all administrators. Adding a billing email is free and does not require an Abstract account or seat.

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Details tab. 
  5. In the Billing email field, enter the email where you want us to send billing information. If you want to add more than one email address, separate each email with a comma.
  6. When you're done, click SAVE CHANGES.

The email address added to this field will not automatically have access to billing information or to make changes. After updating the billing email, you must update the member's permissions to either an administrator viewer or administrator contributor to ensure that they can access billing information and make billing changes. 

Manage user permissions and access

Manage admin access

Update your payment method

To change your payment method:

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Billing tab.
  5. Select Update payment method.

We accept payment from all major credit cards. For additional payment options, contact our Sales Team about our Enterprise plans. 

Update your company information

If you have an active subscription that is billed automatically to a credit card on file, you can update your billing address or VAT for future invoices in the Abstract web app.

Enterprise Branches customers should contact their Customer Success Manager for company name changes.

To change your company name, billing address, or VAT number:

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Billing tab.
  5. Select Update Company Details.

To edit previous invoices, please contact our Support team. Our team can update the company or contact name on an historical invoice. The address or VAT number cannot be edited on a previous invoice but can be updated in the account to apply to future invoices using the steps above.

I don't have a billing tab

If your organization has both Notebooks and Branches enabled, you may not see the billing tab on the Organization Settings page.

If you are on an Enterprise or hybrid plan, please contact your Customer Success Manager to update your billing information or get copies of your past invoices.

If your organization has a Pro plan, please contact support for assistance.