Manage billing details

Administrators can manage and update billing information on behalf of their organization. On the billing page, admins can: 

  • See plan details
  • Preview upcoming invoices
  • Update payment details 
  • Download invoices
  • Review account credits

Invite your IT, Finance, or Accounting team to Abstract as a viewer, then designate them as an administrator so they may access, manage, and update billing details—at no extra cost.

Change your plan

To change your plan:

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Billing tab.
  5. Click Change Plan and select the desired plan.
  6. Follow the prompts to complete the selection.

Update billing email

If you’d like to keep your Finance or Account teams in the loop about Abstract billing, add a billing email to your Organization. We’ll send all billing-related emails to this email address and to Administrators. Adding a billing email is free and does not require an Abstract account or seat.

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Details tab. 
  5. Edit the Billing email field and click SAVE CHANGES.

To add more than one email address, separate each email with a comma.

The email address added to this field will not automatically have access to billing information or to make changes. After updating the billing email, you must update the member's permissions to either an administrator viewer or administrator contributor to ensure that they can access billing information and make billing changes. 

Manage user permissions and access

Manage admin access

Update your payment method

To change your payment method:

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Billing tab.
  5. Select Update payment method.

We accept payment from all major credit cards. For additional payment options, contact our Sales Team about our Enterprise plans. 

Update your company information

If you have an active subscription that is billed automatically to a credit card on file, you can update your billing address or VAT for future invoices in the Abstract web app.

To change your company name, billing address, or VAT number:

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select Organization Settings.
  4. Select the Billing tab.
  5. Select Update Company Details.

Enterprise Versions customers should contact their Customer Success Manager for company name changes.

To edit previous invoices:

Please contact our Support team to update the company or contact name on an historical invoice. The address or VAT number cannot be edited on a previous invoice but can be updated in the account to apply to future invoices using the steps above.