Manage admin access

About admins

Administrators are responsible for managing the Abstract account for an organization. They manage approval for new contributor seats, billing, integrations, organization details, and other organization-level settings.

Learn more about the admin role

View list of admins

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select People & Teams.
  4. Under the page header, click the Admins filter to view only admins.

Add or remove admins

Any admin can promote another user to admin or downgrade an existing admin user to a member or guest role.

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select People & Teams.
  4. Use the ••• menu next to a user’s name to select the updated role or seat.

What to do when there are no admins

There may be times when you are missing an admin, such as when they are out of the office or have left the company. If you need help from an admin and are unable to contact your existing admin for any reason, we recommend you try the following steps.

Note: When there is only one admin remaining in the organization, the last admin cannot remove themselves from the organization. To remove this user, a new admin needs to be appointed first.

Check if there are any admins in your organization that you were not aware of.

  1. Open the Abstract app (desktop or web).
  2. In the left side pane, click on the organization name.
  3. From the dropdown, select People & Teams.
  4. Under the page header, click the Admins filter to view only admins.
  5. If there are any admins here that you can contact, reach out to them for help or to get another user assigned as an admin.

Work with your company’s technical support team

If the only admin in your Abstract organization is someone who has left the company, you may be able to get help from your IT team that manages company email accounts, since they could have access to the previous employee’s email inbox.

  1. Ask your IT team to reset the previous admin’s Abstract password by accessing the former employee’s email account.
  2. With the Abstract password reset, your IT team can login and assign a new admin or provide you with the updated login information.
  3. We suggest you also remove the former admin’s account from the org and create an admin viewer account for your IT team at this time.

 

If the support team cannot access the previous employee’s email inbox, they may be able to forward incoming emails to you.

  1. Ask your support team to set up an alias that will forward the previous admin’s email to another inbox.
  2. Reset the previous admin’s Abstract password by accessing the alias email account.
  3. Login to Abstract with the newly reset password to assign a new admin.
  4. After a new admin has been appointed, remove the former admin’s account from the org and create an admin viewer account for your IT team.