If your issue isn’t covered in the Help Center, send us the debug reports within ~3 minutes of experiencing the issue. We’ve made this as easy as possible:
- Open Abstract.
- Go to Help > Save Debug Logs…
- Send this file to support with a description of what happened leading up to that moment.
The more details you are able to share about your experience, the better.
- Screencasts and screenshots can be incredibly helpful.
- Unable to share visuals? Share as many details about what happened leading up to that moment as possible.
- What buttons did you click?
- What is the name of the organization, project, and branch?
- What specifically happened? For example, did you see a seemingly endless loading wheel?
- Are you blocked from working?
- What size files are you working with?
The information you share with us about bugs can go a long way in helping us resolve them for everyone. We know it’s an extra step in your day. We sincerely appreciate your time and help.